We are proud to stand by all of the products featured on dermshop.ca. If you are unsatisfied with your purchase for any reason, we will refund or exchange the product with no questions asked. Skincare is an investment and it can be intimidating. Be assured that you are always protected by our Money Back Guarantee*. Try that shade of Glo® Mineral Makeup, give that retinol a spin and dive in with a new serum; if you don’t like the product, we will help you find the perfect match.
Refunds and Exchanges
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Refunds and Exchange Policy
Money Back Guarantee
Purchases within 30 days
Gently used products with original packing may be returned for FREE via Canada Post to receive a full refund back on the original payment method. We are unable to process refunds on payment methods not attached to the original order. Please allow 14 days for your refund to be processed. You will be notified by either SMS or email once your refund has been processed. It may take longer for your funds to appear from your financial institution. Fully consumed products will not be refunded.
For faster processing, you are welcome to return the product by visiting the following locations:
Rejuvenation Dermatology Calgary South
102-10201 Southport Road SW
Calgary, AB T2W 4X9
Rejuvenation Dermatology Calgary North
405, 130 Country Village Road NE
Calgary, AB T3K 6B8
Young and Wouters Calgary
515-10333 Southport Road SW
Calgary, AB T2W 3X6
Rejuvenation Dermatology Edmonton Downtown
780-10665 Jasper Avenue
Edmonton, AB T5J 3S9
Rejuvenation Dermatology Edmonton South
101-5083 Windermere Blvd SW
Edmonton, AB T6W 0J5
Rejuvenation Dermatology Burnaby
100-3185 Willingdon Green #100
Burnaby, BC V5G 4P3
Please note that your refund will be processed by dermshop.ca on your original payment method. The location will inspect the product and initiate the return. Please return the product with the original packing slip.
To start your refund request by mail or store drop off:
Purchases within 90 days
If you are unsatisfied with your purchase for any reason, we will help you find the perfect match by adding store credit to your dermshop.ca account. Products can be returned for FREE via Canada Post. Please allow up to 14 days for the store credit to be applied to your account. You will receive an SMS or email notification once the credit has been applied.
For faster processing, you are welcome to return the product by visiting the following locations:
Rejuvenation Dermatology Calgary South
102-10201 Southport Road SW
Calgary, AB T2W 4X9
Rejuvenation Dermatology Calgary North
405, 130 Country Village Road NE
Calgary, AB T3K 6B8
Young and Wouters Calgary
515-10333 Southport Road SW
Calgary, AB T2W 3X6
Rejuvenation Dermatology Edmonton Downtown
780-10665 Jasper Avenue
Edmonton, AB T5J 3S9
Rejuvenation Dermatology Edmonton South
101-5083 Windermere Blvd SW
Edmonton, AB T6W 0J5
Rejuvenation Dermatology Burnaby
100-3185 Willingdon Green #100
Burnaby, BC V5G 4P3
Please note that your credit will be processed by dermshop.ca and not by the location.
To start your credit request by mail or store drop off: