Refunds and Exchanges

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Refunds and Exchange Policy

We are proud to stand by all of the products featured on dermshop.ca. If you are unsatisfied with your purchase for any reason, we will refund or exchange the product with no questions asked. Skincare is an investment and it can be intimidating. Be assured that you are always protected by our Money Back Guarantee*. Try that shade of Glo® Mineral Makeup, give that retinol a spin and dive in with a new serum; if you don’t like the product, we will help you find the perfect match.

Money Back Guarantee

Purchases within 30 days

Gently used products with original packing may be returned for FREE via Canada Post to receive a full refund back on the original payment method. We are unable to process refunds on payment methods not attached to the original order. Please allow 14 days for your refund to be processed. You will be notified by either SMS or email once your refund has been processed. It may take longer for your funds to appear from your financial institution. Fully consumed products will not be refunded.

For faster processing, you are welcome to return the product by visiting the following locations:

Rejuvenation Dermatology Calgary South

102-10201 Southport Road SW

Calgary, AB T2W 4X9

Young and Wouters Calgary

515-10333 Southport Road SW

Calgary, AB T2W 3X6

Rejuvenation Dermatology Edmonton Downtown

780-10665 Jasper Avenue

Edmonton, AB T5J 3S9

Rejuvenation Dermatology Edmonton South

101-5083 Windermere Blvd SW

Edmonton, AB T6W 0J5

Please note that your refund will be processed by dermshop.ca on your original payment method. The location will inspect the product and initiate the return. Please return the product with the original packing slip.

To start your refund request by mail or store drop off:

Start Refund Process

Purchases within 90 days

If you are unsatisfied with your purchase for any reason, we will help you find the perfect match by adding store credit to your dermshop.ca account. Products can be returned for FREE via Canada Post. Please allow up to 14 days for the store credit to be applied to your account. You will receive an SMS or email notification once the credit has been applied.