Refunds and Exchanges

We are proud to stand by all of the products featured on dermshop.ca. If you are unsatisfied with your purchase for any reason, we will refund or exchange the product with no questions asked. Skincare is an investment and it can be intimidating. Be assured that you are always protected by our Money Back Guarantee*. Try that shade of Glo® Mineral Makeup, give that retinol a spin and dive in with a new serum; if you don’t like the product, we will help you find the perfect match.

Products that are less than 50% used with original packing may be returned via Canada Post to receive a full refund back on the original payment method. We are unable to process refunds on payment methods not attached to the original order. Please allow 14 days for your refund to be processed. You will be notified by email once your refund has been processed. It may take longer for your funds to appear from your financial institution. Products that are more than 50% consumed will not be refunded.

Please note that your refund will be processed by dermshop.ca on your original payment method. Please return the product with the original packing slip.

To start your refund request:

If you are unsatisfied with your purchase for any reason, we will help you find the perfect match by adding store credit to your dermshop.ca account. Products can be returned for FREE via Canada Post. Please allow up to 14 days for the store credit to be applied to your account. You will receive an email notification once the credit has been applied.

To start your credit request by mail or store drop off: