Your cart0

It’s a little
empty here

Your cart is currently empty

Start Shopping

Frequently asked questions

Shipping Details

As a proud Canadian company, we offer nation-wide shipping from our Canadian warehouse. No surprise customs or duties. 

  • FREE Standard Shipping on orders over CAD$150 (before taxes + discounts)
  • UPS Standard Shipping under CAD$150 - Flat rate of CAD$15

All orders are currently shipped via UPS to avoid Canada Post service disruptions. As a result, we are unable to ship to PO Boxes at this time.

*Please note: Once an order has been processed, we’re unable to make any changes or adjustments. Thank you for your understanding! 

Return Policy

Returns must be requested within 14 days of receiving your package.

  • Items must be unused, unopened, sealed and in their original packaging.
  • Items that cannot be returned include: final sale items, gift cards, and any items that have been opened or used.
  • Defective items can be exchanged if returned with original packaging. Photos may be requested.

Please note that any items sent back opened, unsealed or used will not be eligible for a refund and will be disposed of upon receipt.

Delivery Details

We dispatch all orders within 1 business day.

Our business hours are Monday to Friday, from 08:30 AM to 4:30 PM MST, excluding weekends and holidays. 

  • Orders submitted before 12:00 PM MST, Monday through Friday, will be dispatched the same day.
  • Orders submitted after 12:00 PM MST on Friday, or over the weekend, will be dispatched on Monday.

Standard Shipping usually takes 2-3 business days within Alberta and 4-10 business days across Canada.

*Please note: Due to high shipping volumes with Canada Post, some packages may be a bit delayed. For the most up-to-date information, please refer to your tracking number located on your order confirmation or Dermshop account.

You might also love
See more