Refunds and Exchanges
Shop with confidence at dermshop.ca!
At Dermshop, we take great pride in delivering premium-quality products, and your satisfaction is our top priority. If you need to make a return or exchange, we're here to help. You can also reach us at info@dermshop.ca for any further inquiries.
Holiday Return Policy
All orders purchased between November 1st and December 24th are eligible for holiday returns through January 15th, 2026. Products must be unopened, unused, and in their original condition and packaging.
Return Eligibility
- Returns must be requested within 14 days of receiving your package.
- Items must be unused, unopened, sealed and in their original packaging.
- Items that cannot be returned include: final sale items, gift cards, and any items that have been opened or used.
- Defective items can be exchanged if returned with original packaging. Photos may be requested.
Please note that any items sent back opened, unsealed or used will not be eligible for a refund and will be disposed of upon receipt.
Return Policy FAQ's
Subscription and Auto-Renew Orders
Dermshop provides an auto-replenishment subscription service. By subscribing to our service, you agree to our Terms of Service. Your membership will automatically renew on a recurring basis, at which time your credit card will be charged for the subscription products, including any applicable shipping and handling fees, until you choose to cancel your membership.
You can cancel your membership at any time by logging in to your Dermshop account, or if you haven’t set one up yet, access your subscription portal here: Manage Subscription.
Email reminders are always sent out before your auto-renew subscription is charged. To cancel your subscription, please submit your request with a minimum of 24 hours' notice before the next scheduled order. Please note, once an order has been processed, all sales are final.
Allergic Reactions Protocol
Understanding that certain situations may arise, we encourage you to consult with our skincare experts in case of adverse reactions. Open and gently used products purchased within 14 days after delivery can be returned with a valid receipt for a full refund.
Should you experience an allergic reaction within the first 48 hours of product use, kindly report it to us. We reserve the right to request additional documentation, such as a doctor’s letter or photos, to verify that the reaction was caused by one of our products. A refund for the specific product causing the allergic reaction will be processed accordingly.
Non-refundable Scenarios
Items listed for final sale, as well as the purchase of e-gift cards, are non-refundable.
Refund requests will be unavailable due to a change of mind or errors, such as accidental double error or selecting an incorrect product. Additionally, products and purchases not verifiable within our system are ineligible for a refund, exchange or credit.
To ensure fair practices, we closely monitor return activities. Excessive or potentially fraudulent return requests may result in the denial of future returns, with proper communication to our valued customers.
Refund Process Overview
Upon receipt of your return, we'll review the products to ensure it meets our return policy.
Upon approval, the refund will be issued to your original payment method and you will receive an email confirmation of the refund. Please allow several days for your bank or credit card company to process and post the refund.
Any applicable fee deductions, including those for orders with free shipping, will be applied.
Please return items in their original packaging, placed in a well-padded envelope or box to prevent damage during transit. We also recommend obtaining a tracking number, as we are not responsible for packages lost in transit.
To start the return process, simply click on the link below:
Dermshop retains the right to amend or update this refund policy at any time. Any revisions will be effective immediately upon publication on our website. By making a purchase from Dermshop.ca, you affirm your understanding and consent to the terms and conditions outlined in this refund policy. For any inquiries regarding returns or refunds, please direct your questions to info@dermshop.ca.
We extend our sincere appreciation for choosing Dermshop for your skincare needs. Your trust is invaluable, and we are committed to providing you with exceptional customer experience.