Refunds and Exchanges

Shop with confidence at dermshop.ca!

At Dermshop, we take immense pride in delivering premium-quality products, and your satisfaction is our top priority. 

To ensure smooth processing, please email any address changes to info@dermshop.ca before we process your order(s). If there's a hiccup due to an input error, unfortunately we cannot take responsibility for undeliverable orders. While we can't make additional adjustments once an order is placed, rest assured, we're here to help with any other concerns you may have.

Return Policy FAQ's

Return Process for Unopened Products

Returns for products from Dermshop must be requested within 14 days of delivery. For unopened products in resale condition, initiate a return within this timeframe with a valid receipt. The items should be in pristine condition, unopened, in original packaging, unused, and with intact seals.

In the case of product defects or allergic reactions, the item must be returned in its original condition, with all original packaging, accompanied by a valid receipt.

Non-refundable Scenarios

Refund requests will be unavailable due to a change of mind or errors, such as accidental double error or selecting an incorrect product. Additionally, products and purchases not verifiable within our system are ineligible for a refund, exchange or credit. 

To ensure fair practices, we closely monitor return activities. Excessive or potentially fraudulent return requests may result in the denial of future returns, with proper communication to our valued customers. 

Allergic Reactions Protocol

Undertsanding that certain situations may arise, we encourage you to consult with our skincare experts in case of adverse reactions. Open and gently used products purchased within 14 days after delivery can be returned with a valid receipt for a full refund.

Should you experience an allergic reaction within the first 48 hours of product use, kindly report it to us. We reserve the right to request additional documentation, such as a doctor’s letter or photos, to verify that the reaction was caused by one of our products. A refund for the specific product causing the allergic reaction will be processed accordingly.  

Refund Process Overview

Upon receipt of your return, our dedicated staff meticulously inspects the item for suitability. You will receive an email notification upon the receipt of the product. Denied refund requests will be accompanied by a detailed explanation. Approved refunds may take approximately 2 weeks to process, and you will receive an email confirmation once the process is complete. Please note that your financial institution or credit card company may require additional time to reflect the transaction.  

A packing slip is not necessary if you use the prepaid return label. Please return items with the manufacturer’s product box and Dermshop packaging if available. In the absence of original packaging, utilize a well-padded envelope or box to prevent damage during transit. Ship your return via Canada Post, and you will receive an email confirmation upon the receipt and processing of your return.  

To start the return process, simply click on the link below:

Dermshop retains the right to amend or update this refund policy at any time. Any revisions will be effective immediately upon publication on our website. By making a purchase from Dermshop.ca, you affirm your understanding and consent to the terms and conditions outlined in this refund policy. For any inquiries regarding returns or refunds, please direct your questions to info@dermshop.ca. 

We extend our sincere appreciation for choosing Dermshop for your skincare needs. Your trust is invaluable, and we are committed to providing you with exceptional customer experience.